Troubleshooting login issues in MyTrucking
If you’re seeing the error “We couldn’t log you in”, this message most commonly appears when the wrong type of login is used.
What does this error mean?
This error usually means you’re trying to log in to the MyTrucking web app (browser version) using a driver login, which isn’t supported.
Driver logins are for the driver app only
Super users and office users must log in to the web version using their email address and password
How to fix it
1. Check you’re using the correct login details
If you are have a Driver Login, this is for the driver app only.
If you’re a super user or office user, make sure you’re logging in with:
Your email address
Your password (not driver credentials)
If you’re unsure which login you should be using, contact your super user to confirm your details.
2. Clear your browser cache and cookies
Sometimes your browser stores outdated information that can cause login issues.
Clearing your cache and cookies can often resolve this.
3. Restart your browser
After clearing your cache:
Close your browser completely
Reopen it
Go to the MyTrucking login page
Try logging in again
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Need more help?
Reach out to our MyTrucking Experts from the Messenger or search for more Help Articles.
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