How to Resolve a Locked MyTrucking Account After Failed Login Attempts
If your MyTrucking account becomes locked due to multiple failed login attempts, follow these steps to regain access and avoid future issues.
Common Reasons for Account Lockout
Repeatedly entering incorrect passwords within a short period.
Browser settings or auto-fill using outdated login credentials.
Incorrect keyboard settings, such as Caps Lock or Number Lock being active.
Steps to Unlock Your Account
Contact Support: Reach out to the MyTrucking support team to unlock your account. This step is required before proceeding with password recovery.
Reset Your Password: A super user from your company can reset your password for you. If you are the only super user then the MyTrucking team can reset it for you.
Ensure Accurate Login Details:
Turn off Caps Lock and Number Lock before typing your password.
Use the copy-paste function to avoid manual errors while entering your password. Ensure there are no extra spaces.
Check if your browser is auto-filling an old password. Clear the saved credentials or try logging in using a different browser if needed.
Tips to Prevent Future Account Lockouts
Carefully check for typos while entering your username and password.
Disable browser auto-fill for sensitive login details to avoid using outdated information.
Keep track of your current password in a secure password manager.
By following these steps, you can unlock your account promptly and minimize the risk of future lockouts. For further assistance, contact MyTrucking support.
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