If you’re selling your business or taking over a business that uses MyTrucking, we’re here to help make the transition as smooth as possible. This article explains what happens during a change of ownership and what information we’ll need from you.
When should I contact MyTrucking?
Please contact our Support team as soon as you know a change of ownership is happening. This allows us to:
Ensure the correct people have access
Update billing and reporting correctly
Avoid interruptions to your service
Who needs to contact us?
The request must come from a Super User on the MyTrucking account.
If the person contacting us is not a Super User, we’ll ask that the Super User get in touch before we can proceed.
What information will we ask for?
To get started, we’ll ask for:
The business takeover date
Whether the buyer and seller will:
Continue using the same MyTrucking account, or
Set up a new account
Whether billing details will change
Using the same MyTrucking account
If the buyer will continue using the existing MyTrucking account:
We’ll confirm what access the new owner needs
We’ll check whether billing details need to be updated
The account history and data will remain intact
Creating a new MyTrucking account
If the buyer will use a new MyTrucking account, we’ll help set this up.
We’ll also ask whether the new owner would like:
Client or customer data imported from the previous account
If data is being transferred, the previous owner must give permission before this happens.
Billing changes
If billing details are changing, we’ll ask for the new:
Company name
Physical address
Billing email address
Once provided, we’ll update our billing system so future invoices are sent to the correct business.
What happens next?
Once we’ve received all required information:
We’ll update our records
Make any agreed account or billing changes
Confirm when the change of ownership has been completed
Need more help?
Reach out to our MyTrucking Experts from the Messenger or search for more Help Articles.
