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How to Add Users

Add Admin Users and Drivers in MyTrucking

Nicole Yee avatar
Written by Nicole Yee
Updated over 2 months ago

Unlimited users are included in your plan so make sure everyone has their own login.

Why Individual Logins?

  1. Enhanced Security: Unique logins help protect your data by ensuring that only authorized users have access.

  2. Accountability: Individual logins allow us to track activities more accurately, ensuring transparency and accountability.

  3. Personalized Experience: Each user can customize their settings and preferences, improving their overall experience.

How to Add Users

  1. Go to Account - Users

  2. Select User Type (click the "what's this" link to see what each user type can access or check out the information below).

  3. Enter first and last names, and Login Name (login name is the username for logging into MyTrucking and the mobile driver's app, it needs to be unique)

  4. Enter Password (this needs to be a minimum of 6 characters and include at least one capital letter and one number)

  5. Enter the email address, and phone number

  6. Save

Access Levels

There are five access levels (on the user page click the "what's this" link to see a chart):

  • ​Super User

    • Full administrative access to all system features.

    • Can view/edit/delete jobs, clients, products, vehicles, and users.

    • Can edit invoiced jobs, view job change history, and edit MyTrucking settings.

    • Has the ability to manage users and change passwords.

    • Access to all reports and driver app login.

  • Full Access

    • Nearly identical to Super User

    • Full control over jobs, clients, and most system settings.

    • Access to all reports and driver app login.

  • Operator

    • Can view and manage jobs and clients, but cannot manage products or vehicles.

    • Can view some reports but not all.

    • No access to user management or password changes.

    • Driver app login

  • Basic Operator

    • Cannot manage products, vehicles, or users.

    • Can handle basic job functions.

    • Access to a limited set of reports.

    • Driver app login

  • Driver

    • Can log in to the driver app only.

💡 Top Tip

You don't assign vehicles to a Super User. By default, a Super User will see all jobs on the mobile app. If you don't want this to happen, then we recommend you set up two users and have two logins - Super User and a Driver

Can I upgrade Drivers to Operators?

No, Drivers can not be upgraded to operators or above.

Operators or above can not be downgraded to Drivers.

You can however upgrade and downgrade between Basic Operators and Super Users.

If you have a driver who needs to have operator access, you'll need to add them as a new user.

Driver User Role and Job Visibility

Today Only = today plus any old jobs for the past week
​Today + 1 Day out = today and tomorrow plus any old jobs for the past week
​Today + 2 Days out = today and tomorrow and next day plus any old jobs for the past week
​1 Week = One week from today plus any old jobs for the past week
​2 Weeks = Two weeks from today plus any old jobs for the past week
​All jobs = All jobs from today onwards plus any old jobs for the past week

💡 Top Tip

Remember, there is no additional cost or fee for adding drivers or users. You can add as many as you need.

Need more help?

Reach out to our MyTrucking Experts from the Messenger or search for more Help Articles.

🔑Keywords: add driver, add user, administrator, dispatcher, operator

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